FAQ

MyMeow is a monthly subscription box containing quality toys, treats, and other goodies for your cat - delivered straight to your doorstep for only £22.90 per month.

Every box is THEMED to keep things exciting! There will always be a minimum of 5 items + surprise items in your MyMeow delivery - which is valued at over £40.

It’s truly the easiest and most FUN way to show your cat some love.

Below you can see exactly what you’ll get in your first box, but the contents of every box after that is a total SURPRISE! 

Just click here to fill out the subscription form. You’ll be asked to give info about your cat. For instance, any allergies we should be aware of, your home address and your payment information. That’s it! Try not to get too excited as you realize your box of BLISS is on its way ;)

We will have campaigns from time to time that offer discounts on first-time subscriptions. Sign up our newsletter for exclusive MyMeow discounts, content and more!

Absolutely! We want to make sure you get the most out of your MyMeow box. We ask you all the necessary questions in our subscription form so we can tailor your order to your cat. Whether they are a kitten, adult, or senior ones, they all get goodies that are suitable for their age.

You can also update your information, like your shipping address and your cats’ allergies, age, preferences etc.

Of course. Let our customer service team know about your cat’s sensitivities.

We would love to customize your box according to your cat’s needs. Let us know which products and toys that will work best for you. Contact us.

You can specify that you have a kitten in the detail section and we will customise it for your needs!

Yes, at the moment, we do not have a subscription box for two cats, so you will need to subscribe twice.

No, our boxes are subscription based but you can cancel any time.

You should write the gift receiver's address in the shipping address section. In the billing address section, you should write your own address. Then, we will send your gift.

Yes. To do this, you can create a new account for a second box. Our customer service team will be happy to assist you further.

Unfortunately, we don’t send any samples. However, If you have a fussy cat, you can let us know in the “cat detail” section when you sign up and we will do our best to customise the box for you.

Unfortunately, we are not able to send samples.

If you were to go out and buy each item separately, the products in our boxes would cost you at least £40. But a MyMeow subscription is only £22.90 per month! To save you the maths, at least £17.10 in savings per month adds up to £205.20 per year!

Just £22.90 per month (shipping is free).

Altogether, the items in every box are valued at over £40 so... you know... it's worth a try!

Yes, payments are taken monthly unless you select long-term upfront payment plans.

You will be billed for your first box as soon as you subscribe, and it will be mailed out to you the next business day. It typically takes 2-3 business days for your MyMeow box to arrive in the U.K.

Warning: waiting for your MyMeow box may feel like the longest days of your LIFE!

After that, your monthly payments will be on the 18th of every month (for as long as you’re subscribed), and your MyMeow box will ship out no later than the 25th of every month.

We only accept debit or credit cards at the moment. If you would like to pay Paypal cash transfer, you need to pay yearly subscription in advance.

You will receive the best European treats that your meow can’t resist!

No problem! Just let us know your cat is a kitten using this section pictured below on the “Tell us about your cat” page of our subscription form, and we’ll make sure you receive treats that are safe for all life stages! Yes, you may also make a note of how adorable and perfect your kitten is… we know you want to.

Sure, we can do that. Our customer service team is happy to discuss the details with you.

We are based in London / U.K. We ship to the U.K.

No, your next box will be sent on 18^th of the next month. But if you also want to get the monthly themed box along with the First Time Box, you may reach us. Our customer service team is happy to help you with this. 

Nope! We’ll only tell you what’s in your first box. We keep all following boxes a mystery so it’s just as exciting for you as it is for your cat (well, almost)! Trust us, it’s WAY more fun that way ;) BUT you can count on receiving:

• 1 scratch box
• 2 toys
• 2 premium treats
• At least 5 items
  

Also… you might get extra items most of the time!

Here’s what’s in your first box:

No, our items are only sold with our subscription boxes.

Yes! Cancelling is just as easy as subscribing. Simply log in and click “Cancel Subscription”! Once you cancel, you will not be charged again! Just remember the billing period is the 18th of every month, so just be sure to cancel before the 18th.

You can also e-mail us at [email protected] or send us a message via online chat to request that we cancel your subscription.

Yes, you can reactivate your subscription at any time. Just reach out to us and we will activate it for you.

Absolutely. Our customer service team is happy to help you with this.

Please feel free to reach us. Our operations team is happy to send a replacement for you.

No problem! Just send us an e-mail at [email protected] or DM on Instagram, Twitter or Facebook @mymeowcouk with your questions. We are always quick to respond!

You might have a card limit or your card could be closed for online shopping. Have you checked the expiration date? Reach out to us and we can try and take your payment manually. If that’s not working, you should contact your bank.

Not at the moment. Payments will be taken on the 18th of every month.

It usually takes 2-3 business days to receive your parcel in the UK.

• Log in with your subscription email and password on mymeow.co.uk.
• Go to the “Shipping” section, choose “Edit”.
• Enter your new shipping address in the appropriate fields.
• Click the “Save” button.
• Or simply just reach out to us and we will change it for you.

If your parcel hasn't been dispatched yet, we can delay it.

• Log in with your subscription email and password on mymeow.co.uk.
• Go to the “Cat Details'' section, choose “Edit”.
• Enter the updated info of your cat in the Cat Details section.
• Click “Save” button.
• Or simply just reach us to change it for you.

You don’t have to renew it. Our system automatically renews your subscription for you until you choose to cancel.

Sure, we have no special conditions or restrictions that prevent you from cancelling.

It is possible to pause a subscription. Our customer service team will be happy to help you with it.

Yes, you can. We will charge you for an additional box, to discuss the details reach out to us.

This is not an option at the moment. Our products are either exclusively made and priced for our subscription boxes or we have bought a limited number of items from a supplier.

Not at the moment. You will have to create two individual accounts with two different e-mail addresses to get two boxes.

If your order hasn’t been dispatched yet, we will be able to make changes for you.

We can change it for you. Contact us and our customer service team will be happy to help.

The box that you see on ads is our “First Time Box” and that is the first one you will receive. After that, our boxes will always be a surprise.

Our operations team is happy to sort a new box for you.

Inform us at [email protected] and we will send you the missing item in your next box.