FAQ

MyMeow is a monthly subscription box containing quality toys, treats, and other goodies for your cat - delivered straight to your doorstep for only £26.90 per month.

Every box is themed to keep things exciting! There will always be a minimum of 5 items in your MyMeow delivery - valued at over £40.

It’s truly the easiest and most fun way to show your cat some love.

Below you can see what you’ll get in your first box, and after that is a total surprise! Check out what your first box will give you. Get link.

Click here to fill out the subscription form. You’ll be asked to give info about your cat, your home address and payment information - and that’s it! Just try to keep your cool as you realize your box of BLISS is on its way!

Every month your box will be a fun, new theme - so the exact goodies you get will be just as much of a surprise for you as it is for your cat! You can count on receiving a minimum of 5 exciting items, including:

• 1 scratch box
• 2 toys
• 2 treats

But, just so you know, you’ll often get more than 5 items!

We will tell you what’s in your first box - check it out:

MyMeow is not responsible for less exciting mail items being forgotten when your MyMeow box is delivered. We recommend setting a reminder on your phone - or writing yourself a sticky note!

No worries! If your cat has sensitivities to specific foods, please chat with us after you checked out. We will ensure all treats are suitable for your cat’s needs.

Yes, they are. We ask your cat's age when you subscribe and customize the items in the box due to your cat's age. So, you can be sure your kitten's boxes will be suitable. 

Yes, our boxes are for cats of all ages. Please reach out to us via livechat or email at [email protected] to let us know your cat`s preferences, like soft treats. We are happy to customise your box. 

Of course! Put the recipient`s address in the shipping address field and use your own for the billing address. To add a special note to your gift, type this in the cat detail section.

No worries! If your cat has sensitivities to specific foods, please chat with us after you checked out. We will ensure all treats are suitable for your cat’s needs.

Items in our themed monthly boxes are handpicked, especially for our subscribers. They are not available to buy separately.

Unfortunately, we don’t send treat samples. However, if you have a fussy cat, you can chat with us after you checked out. We will ensure all treats are suitable for your cat’s needs.

Unfortunately, we don’t send sample boxes. However, if you have a fussy cat, you can chat with us after you checked out. We will ensure content is suitable for your cat’s needs.

You can tell us - we promise we won’t be offended! Send us an email at [email protected] letting us know one of your MyMeow toys or treats went untouched, and we`ll send a replacement with your next month’s box - for FREE.

If you have a fussy cat, you can let us know in the cat detail section when you sign up, and we will do our best to customise the box for you.

Feel free to reach out to us at [email protected] to discuss our options.

The box that you see in our ads is our "First Time Box”, and that`s the first one you will receive. After that, our boxes will always be a surprise.

You can tell us - we promise we won’t be offended! Send us an email at [email protected] and let us know which one of your MyMeow toys went untouched and we'll send a replacement with your next month’s box - for FREE.

We do have alternatives for fussy cats. You can write this in the cat details when signed up. For now, we can send you a replacement and we will update your preferences for you and customise your box thereafter.

Yes, our boxes are for cats of all ages. We are happy to customise your box. Remember to write your cat’s preferences in the "cat detail” section when signed up.

Please contact us for the price information, we may have available discounts you wouldn't want to miss!

We only accept debit or credit cards at the moment. 

You will be billed for your first box as soon as you subscribe, and it will be posted to you the next business day. It typically takes 2-3 business days for your MyMeow box to arrive.

Warning: waiting for your MyMeow box may feel like the longest wait of your LIFE!

After that, your monthly payments will be on the 18th of every month.

We do occasionally run limited-time offers for first-time subscribers. Look out for them on our Facebook and Instagram pages!

If you were to buy each item separately, the products in our boxes would cost you at least £40. But a MyMeow subscription is only £26.90 per month. To save you the maths, £17.10 in savings per month adds up to £205.2 per year!

Not at the moment. Payment is on the 18th of every month.

You might have a limit on your card, or it could be closed for online shopping? Have you checked the expiration date? Reach out to us at [email protected] or send us a message via online chat, and we can try and take your payment manually. If that’s not working, you should contact your bank.

It usually takes 2-3 business days to receive your parcel in the UK.

Log in with your subscription email and password on mymeow.co.uk. Go to the Shipping section and select Edit. Enter your new shipping address in the appropriate fields. Click the Save button.

Alternatively, reach out to us at [email protected] or send us a message via online chat, and we will change it for you.

We can delay your parcel, but only if it hasn`t been dispatched yet. If you know in advance that you won`t be able to receive your parcel, please reach out to us at [email protected] or via online chat as soon as possible to delay your shipment.

If your order hasn’t been dispatched yet, we can make changes.

Reach out to us at [email protected] or send us a message via online chat, and we will change it for you.

We are sorry to hear that. Reach out to us at [email protected] or send us a message via online chat, and we will send you a replacement.

We are sorry to hear that. Reach out to us at [email protected] or send us a message via online chat, and we will send the missing item in your next box.

The subscription gives you one box a month. Your first surprise box will arrive one month after your first time box has arrived.

Currently, we do not have a subscription box for two cats, so you will need to subscribe twice.

Log in with your subscription email and password on mymeow.co.uk. Go to the Cat Details` section and select Edit. Enter the updated info of your cat in the cat details section. Click the Save button.

Alternatively, reach out to us at [email protected] or send us a message via online chat, and we will change it for you

No, our boxes are subscription based, but you can cancel any time.

Of course! Cancelling is just as easy as subscribing. Simply email us at [email protected] to request that we cancel your subscription. Once it is cancelled, you will not be charged again. Billing takes place on the 18th of every month, so be sure to cancel before the 18th to avoid being charged an extra month.

Yes, you can reactivate your subscription at any time. Just email us at [email protected] or send us a message via online chat to request that we reactivate your subscription.

Yes, you can pause your subscription at any time. Just email us at [email protected] or send us a message via online chat to request that we pause your subscription.

Yes. To do this, you can create a new account for a second box. If you need further assistance, email us at [email protected] or send us a message via online chat.

You don’t have to renew it. Our system automatically renews your subscription for you until you choose to cancel.

We can change it for you. Reach out to us at [email protected] or send us a message via online chat, and we will change it for you. Our customer service team will be happy to help.

No problem! Email us at [email protected] or send us a message via online chat. We are always quick to respond!